Support Desk Coordinator - Systems Integrator

Are you ready to take the next step in your career with a fast-growing electrical contracting company? Join a well-established organisation with a rich history dating back to 1933, originally founded as an electrical contracting and repair business in Margaret Street, W1. Today, it continues to operate from its headquarters in the same location, employing over 120 staff, many of whom are regionally based. Providing nationwide and European services, the organisation specialises in large-scale projects across multiple sites, often exceeding 1,000 locations. These projects encompass data and electrical installations, as well as PC and EPOS deployments, ensuring high-quality solutions across the UK and Europe.

Ready to take your expertise to the next level? Get in touch today!

Responsibilities:

• Reporting into the Support Desk Manager on a day to day basis
• Being responsible for the effective allocation and management of incidents to field engineers
• Ensuring efficient use of logistical and field engineering resources
• Maintaining customer awareness and progress updates on nominated incidents
• Needing to be highly organised to manage workload effectively
• Being flexible in adapting to existing working processes

Skills/Must have:

• Strong IT skills, including networking knowledge, with the ability to use various in-house call management systems and tools
• Proven ability to effectively manage multiple tasks and priorities at once, demonstrating excellent organisational skills
• Prior experience in an administrative, office-based, or call centre role (preferred)
• Customer service experience with the capability to handle inquiries professionally and provide effective solutions
• Excellent PC and telephone communication skills to ensure clear, professional interactions with customers and team members
• The ability to remain calm and maintain a clear thought process under pressure, enabling effective problem-solving
• A full UK driving licence to support any field-based or on-site responsibilities

Benefits:

• 40 hour work week
• Bupa private healthcare
• Pension scheme
• 22 days plus bank holidays
• IT Equipment Provided for remote support

Salary:

• £28,000 per annum