Support Desk Coordinator - IT Solutions

Ready to take the next step in your career with a well-established and fast-growing electrical contracting company? 

With decades of experience and a strong reputation for quality, this company has been an industry leader since the 1930s. Known for exceptional staff retention, they foster a culture of teamwork, customer service, and professional development.

They are currently seeking a Desk-Based Coordinator to manage incident coordination and resource allocation from field engineers, ensuring efficient, high-quality service delivery. This role is perfect for a highly organized individual who thrives under pressure and can juggle multiple priorities.

If you’re looking for a role that offers stability and room to grow, apply today to join a company with a long-standing legacy!

Responsibilities:

• Reporting into the Support Desk Manager on a day to day basis
• Being responsible for the effective allocation and management of incidents to field engineers
• Ensuring efficient use of logistical and field engineering resources
• Maintaining customer awareness and progress updates on nominated incidents
• Needing to be highly organised to manage workload effectively
• Being flexible in adapting to existing working processes

Skills/Must have:

• Strong IT skills, including networking knowledge, with the ability to use various in-house call management systems and tools
• Proven ability to effectively manage multiple tasks and priorities at once, demonstrating excellent organisational skills
• Prior experience in an administrative, office-based, or call centre role (preferred)
• Customer service experience with the capability to handle inquiries professionally and provide effective solutions
• Excellent PC and telephone communication skills to ensure clear, professional interactions with customers and team members
• The ability to remain calm and maintain a clear thought process under pressure, enabling effective problem-solving
• A full UK driving licence to support any field-based or on-site responsibilities

Benefits:

• 40 hour work week
• Bupa private healthcare
• Pension scheme
• 22 days plus bank holidays
• IT Equipment Provided for remote support

Salary:

• £26,500 per annum