IT Support Engineer - Telecommunications

Job Title: IT Support Engineer

Salary: $70,000 - $90,000 annually

Location: Torrance, CA

Looking for a role that combines IT support, teamwork, and cutting-edge tech?

You'll join a global technology company known for delivering world-class IT solutions, working across a variety of systems to support, maintain, and innovate. From troubleshooting networks to deploying advanced systems, this is your chance to make an impact in a collaborative and fast-paced environment.

Benefits of the Role

• You'll gain hands-on experience with diverse technologies, from cloud systems to network devices like routers, firewalls, and switches.
• You'll enjoy clear career progression opportunities with certifications like CCNA and MCSA encouraged and supported.
• You'll have access to comprehensive benefits, professional development, and exciting project opportunities.
• You'll join a well-established global IT and communications company renowned for its innovative approach, robust infrastructure, and unwavering commitment to customer satisfaction. This organization is a trusted partner for businesses worldwide, providing scalable and reliable solutions.

We’re holding interviews this week—apply now to secure your spot and advance your IT career!

Salary and Benefits

• Competitive salary: $70,000 - $90,000 annually
• Medical, dental, and vision coverage
• 401(k) savings plan
• Paid vacation (up to 20 days annually after six years)
• Thirteen paid holidays per year
• Tuition reimbursement program
• Sick leave and flexible spending accounts (FSA)

Required Skills and Experience

• Fluency in English and Japanese (required).
• 3+ years of experience as an IT Support Engineer, including AD admin, O365, and security management.
• CCNA/CCNP or MCSA/MCSE certifications preferred.
• Strong documentation and communication skills with vendors, customers, and team members.
• Valid CA driver’s license and personal vehicle for client visits.

Role Responsibilities

• You'll maintain and troubleshoot systems (PCs, printers, servers, and cloud platforms) to ensure seamless operations.
• You'll respond to Tier 1 and Tier 2 inquiries, managing issues from initial diagnosis to resolution.
• You'll design and implement network and system installations based on client specifications.
• You'll create and update detailed documentation, including manuals, troubleshooting guides, and knowledge bases.