Field Supervisor - ISP

Ready to lead a team of field techs and keep networks running strong?

Join a registered Competitive Local Exchange Carrier (CLEC) with a strong market presence, serving approximately 9,000 households and businesses in Santa Cruz County. Founded in 1989, the company is one of California’s largest independent internet service providers and has recently made a significant investment in the Santa Cruz community by introducing enterprise-level internet services that were previously unavailable in the area. Trusted by over 2,000 local businesses, the company is committed to promoting Santa Cruz as a technology hub. It operates more than 40 free Wi-Fi hotspots across the county, including locations at the Louden Nelson Community Center, Beach Flats Community Center, Plaza Vigil in Watsonville, and many local cafés and restaurants.

The company is currently seeking for a skilled Field Supervisor to guide a team of skilled technicians to deliver top-notch wireless installations and maintenance. If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities: 

• Manage and oversee a team of field technicians, ensuring timely and high-quality installations.
• Train and mentor team members, helping them develop their technical and professional skills.
• Troubleshoot and resolve escalated RF, IP, and hardware issues.
• Coordinate schedules, manage resources, and ensure compliance with safety protocols.

Required Skills/Experience

• 3+ years of experience in a field tech or supervisory role, preferably at a WISP.
• Strong knowledge of RF technologies, wireless equipment, and cabling (Cat5/6, fiber, power).
• Proven leadership and team management skills with the ability to train and mentor staff.
• Ability to handle multiple priorities while ensuring safety and quality standards are met.

Benefits: 

• Competitive pay
• Health insurance
• 401(k)
• Generous vacation and PTO packages
• Company vehicle