Voice Engineer - Consultancy

Are you ready to take the next step in your career as a Voice Engineer? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.

The leading consultancy firm is looking for a skilled Voice Engineer to join the team for an initial 6-month contract, with the rate signed off inside IR35. Want to be part of a team that thrives in excellence? Feel free to reach out and apply today!

Key Responsibilities:

• Develop Low-Level Designs (LLD) based on High-Level Design (HLD) documentation.
• Design and configure Cisco Unified Communications Manager (CUCM), Unity, and UCCX solutions.
• Implement SIP trunks, H.323 gateways, and voice/video QoS policies to ensure high availability and quality.
• Deploy and integrate Cisco voice and collaboration solutions with enterprise networks.
• Conduct system migrations and upgrades, ensuring a seamless transition with minimal disruption.
• Oversee the end-to-end deployment of voice solutions in line with best practices.
• Perform validation testing post-deployment to ensure configurations meet design specifications.
• Troubleshoot and resolve issues related to call routing, voicemail, and contact center solutions (UCCX).
• Optimize dial plans, call flows, and codec selections for efficient voice traffic management.
• Provide day-to-day operational support, ensuring the stability and performance of voice services.
• Monitor and troubleshoot SIP, H.323, and MGCP call flows to resolve call quality and connectivity issues.
• Work closely with network and security teams to ensure voice traffic is prioritized and secured appropriately.
• Maintain detailed documentation of configurations, troubleshooting steps, and changes.
• Act as a technical escalation point for junior engineers and support teams.
• Provide knowledge transfer and training on Cisco voice and collaboration technologies.
• Ensure voice solutions align with business needs and compliance standards.

Required Skills & Experience:

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection (Unity)
• Cisco Unified Contact Center Express (UCCX)
• SIP trunking, H.323 gateways, MGCP, and SRST
• Experience with VoIP protocols, call signaling, and troubleshooting voice-related issues.
• Knowledge of QoS, voice VLANs, and network integration for voice traffic optimization.
• Experience in enterprise-level deployments, migrations, and upgrades.
• Ability to work in a high-pressure environment managing both projects and operations.

Certifications (Required/Preferred):

• CCNA, CCNP, or CCIE (Collaboration/Voice)

Start Date: 

• ASAP

Duration: 

• 6 Months

Determination: 

• Inside IR35

Location: 

• Heathrow (On-site, 5 days a week)

Day Rate: 

• Competitive 
• Based on experience