Tier II Systems Technician - Systems Integrator

Ready to take the next step in your career? Founded in 1979, the well established IT solutions company has made a mark on the industry thereby cultivating a strong presence in Southern Oregon and Northern California. Boasting a team of certified professionals with a wide range of expertise, they are currently seeking for a Tier II Systems Technician! 

Want to be part of a team that thrives in excellence and shines? Feel free to reach out and apply today!

Responsibilities: 

• Provide advanced technical support to users and resolve complex issues related to hardware, software, and network connectivity.
• Diagnose and troubleshoot system failures, identifying root causes and implementing effective solutions.
• Perform regular maintenance on servers, workstations, and network devices, ensuring optimal performance and security.
• Manage escalated support tickets, ensuring timely resolution and documenting all actions taken in the ticketing system.
• Educate users on best practices, software features, and troubleshooting steps to empower them to resolve common issues independently.
• Work closely with Tier I technicians and other IT staff to enhance overall service delivery and improve processes.
• Create and maintain comprehensive documentation of technical processes, system configurations, and support procedures.
• Assist in the planning and execution of system upgrades, migrations, and installations, ensuring minimal disruption to users.
• Monitor systems for security breaches and vulnerabilities, implementing measures to safeguard data and infrastructure.
• Utilize monitoring tools to assess system performance, identify potential issues, and recommend enhancements.
• Contribute to IT projects as needed, including hardware/software rollouts, network upgrades, and system integrations.
• Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements and organizational policies.

Required Skills/Qualifications: 

• MSP Experience
• Active Directory
• Windows, Mac, Linux OS
• PC/Laptop/Printer Troubleshooting
• Hyper-V Virtualization
• O365 Administration
• DHCP & DNS Troubleshooting
• Windows Server Deployments

Benefits: 

• Health
• Dental
• Vision
• PTO

Salary: 

• $24/hr - $32/hr