Tier II IT Technician - Solutions Provider
1527120
Posted: 09/09/2024
- $25.28/hr up to $28.44/hr
- Olympia [Washington]
- Permanent
- Enterprise
- Enterprise Networking
Join a growing Technical Solutions Provider as a Tier II Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
In this role, you'll be providing both onsite and remote IT support, ensuring clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
If you are interested in learning more about this opportunity, e encourage you to apply today!
Responsibilities:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic server issues.
- Basic networking issues.
- Answer incoming Quick Fix calls from clients.
Skills/Must have:
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT Certifications are preferred.
- Valid driver's license and access to a vehicle for client visits.
Benefits:
- Paid US Holiday
- Paid Time Off
- Comprehensive Health Plans
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Retirement Security
- Health & Wellness Program
- Salary Advancement
- Employer-provided
Salary:
- Pay rates start at $25.28/hr up to $28.44/hr and vary by experience and location.
Grant Miller
Network Consultant USA