Tier 1 IT Technician - Solutions Provider

We have a fantastic opportunity to join a growing Technical Solutions Provider. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be crucial in providing both onsite and remote IT support, ensuring clients receive top-notch technical assistance. 

You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Responsibilities:

•  Workstation operating system issues of any kind.
•  Printer issues of any kind.
•  Standard business application (Office, etc.) issues of any kind.
•  Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
•  Basic networking troubleshooting related to desktop connectivity.
•  Answer incoming Quick Fix calls from clients.

Skills/Must have:

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license and access to a vehicle for client visits."

Benefits:

• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement

Salary:

• Pay rates start at $19.19/hr up to $34.56/hr and vary by experience and location.