Technical Trainer - MSP

You will be joining a defence & security specialist MSP as their latest Technical Trainer. 

This role involves supporting the Company's internal and customer training needs, including identifying requirements, creating and delivering training materials, and producing User Guides. A strong understanding of the technologies provided as part of our Managed Services is essential, along with the ability to tailor training to the technical level of the audience. 

The position is based in Stoke-on-Trent, with training delivered across various customer sites. The Technical Trainer will collaborate with + Transition Delivery, Service Operations Teams, partners, and vendors to develop training courses. These courses will follow the principles of MoD JSP 822, including creating Training Objectives, Lesson Specifications, and Assessment Specifications.

If yu are interested in this position we encourage you to apply today! 

Responsibilities:

Training Needs Analysis:

• Carry out Training Needs Analysis workshops to identify:
• The training audience and stakeholders.
• The roles associated with the subject of the training.
• The training gap analysis.
• Draft training objectives.
• Training options.
• Produce a Training Needs Analysis report.

Training Design and Development:

• Produce a Learning Specification for each course module detailing Training Objectives, Enabling Objectives and Key Learning Points.
• Produce Lesson Plans.
• Develop training exercises.
• Produce training content including presentations, handouts and other training material.

Training Delivery:

• Set up training environments at SecureCloud+ premises and on Customer sites.
• Deliver training to SecureCloud+ personnel and to Customers.
• Carry out post training delivery assessment to ensure continual improvement.

User / Support Documentation:

• Produce User Guides and Manuals.
• Produce Maintenance Guides.

Skills/Must have:

• Level 3 Certificate in Education and Training
• A working knowledge of the technologies that are used in the Company’s product set. This should include an understanding of how various technologies are employed for the following:
• VMWare
• Dell Technologies
• Networking (Routers/Switches)
• User Acceptance Testing
• MS Cloud
• ITIL v3/4 Foundation Certificate
• Ability to establish and develop a new role within the organisation.
• Attention to detail and used to working to high levels of quality.
• A high level of written and verbal communication skills.
• Confidence when interacting with Customer personnel at all levels.
• Confidence when interacting with skilled technical personnel.
• Ability to ably represent the Company when working at Customer sites.
• A commitment to continually develop technical skills.
• Initiative and proactiveness, matched by an ability to be a strong member of a team.
• Willingness to work flexibly in response to changing organisational requirements.

Salary:

• £50,000