Technical Security Engineer - Consultancy

Are you ready to venture deeper into your career as a Technical Security Engineer? Join a well-established Managed Security Service Provider (MSSP) and a leading Fortinet and Microsoft partner, delivering high-impact cybersecurity solutions to clients in the defence, government, and financial services industries. Committed to nurturing talent, the organization offers a certification sponsorship and professional development plan. 

They are currently seeking for a Technical Security Engineer to be primarily responsible for the delivery and in-life support of cybersecurity services to clients. Ready to take the next step in your career? Apply today, and let’s discuss your future!

Responsibilities: 

• Work with clients to deploy Cybersecurity services including (but not limited to):
• Sentinel One EDR
• FortiEDR
• FortiSIEM
• FortiSOAR
• Qualys (Network scanners and Cloud Agents)
• Mimecast
• Microsoft Sentinel, Azure & Entra
• CybSafe training platform
• Monitor the health of cybersecurity infrastructure (both client based and internal) and investigate alerts as required (note that security alerts will be handled by the SOC team)
• Respond to client support queries to provide effective and efficient resolution of in-life issues
• Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service
• Use the ITSM platform (Ivanti) to track the deployment of services, incidents, problems and changes.
•  Manage your workload efficiently to ensure deadlines are met and project plans are adhered to
• Communicate with clients over telephone, IM and email in a professional and courteous manner at all times.
• Follow existing documented process for the rollout of services, updating where required to a high standard.
• Assist in the development, handover and documentation of new services and the transition into live operation by the SOC team

Skills/Must have:

• Practical IT support experience, covering desktop, server and networking skills
• Customer service experience e.g. 1st/2nd level support on a Technical Service Desk.
• Ability to self-manage workload to ensure that deadlines are met
• Understanding of Cybersecurity issues: latest developments, risks and research solutions. 
• Customer-service oriented with a problem-solving attitude.
• Good written and verbal communications skills able to give instructions to a non-technical audience. 
• Strong team player with desire to share knowledge.

Benefits:

• Certification sponsorship
• Professional development plan

Salary:

• £30,000-£45,000