Technical Helpdesk Team Leader - Telecommunications

Join a company that specializes in building and maintaining reliable telecommunication networks. With expertise in network construction, expansion, commissioning, and maintenance, they offer comprehensive solutions tailored to meet the specific needs of their clients.

They are currently looking for a committed and experienced Technical Helpdesk Team Manager to oversee their clients' dynamic helpdesk team in North Stuttgart, Germany.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities: 

• Lead the technical helpdesk team for optimal performance
• Manage shift rotas and staffing levels
• Monitor KPIs to meet performance standards
• Ensure compliance with SLAs and address issues
• Resolve escalated issues and ensure customer satisfaction
• Identify training needs and offer development opportunities

Skills/Must haves:

• Fluency in German (spoken and written)
• Ability to obtain security clearance
• Proven experience in managing a technical helpdesk team
• Experience in managing shift rotas, holidays, KPIs, and service SLAs
• Willingness to work in shifts as required

Benefits: 

• Opportunity to work in a dynamic and challenging environment.
• Professional development and career growth opportunities.
• Comprehensive benefits package including health insurance and paid time off.

Salary:

• Within the range of €45,000 - €48,000.