Systems Technician - Systems Integrator

Ready to take the next step as a Systems Technician? A prominent player in the data analytics and AI space is seeking for a systems technician to join the team!  The innovative company specializes in advanced analytics and artificial intelligence solutions that are tailored for various industries — finance, healthcare, and telecommunications. Recognized for their astounding abilities and awards, the company has established its place in the industry by excelling in the development of proprietary algorithms that enhance decision-making processes and drive operational efficiency for clients.

Want to be part of a team that thrives in excellence and shines? Feel free to reach out and apply today!

Responsibilities: 

• Assist in the development and implementation of operational processes and procedures.
• Deploy, monitor, and support Atom Creek solutions.
• Accept assignments and enter updates into the online ticketing system for ticket resolution and time tracking.
• Demonstrate a willingness to learn through self-study, including pursuing certification exams.
• Assess situations, communicate troubleshooting steps, and deliver or assist with resolutions.
• Adapt to and use new technologies, including internal business solutions and service delivery applications.
• Participate in an on-call rotation providing after-hours support, troubleshooting, diagnostics, and response for clients or alerts from our monitoring system. (May include holiday hours).

Required Skills/Qualifications: 

• Proficient in hardware, software, and network troubleshooting.
• Knowledgeable in VMware.
• Experienced with Microsoft Active Directory and Windows Server.
• Familiar with Microsoft Online Services and Microsoft Azure.
• Skilled in data protection and business continuity practices.
• Experience with Professional Services Applications (PSA), such as Autotask.
• Proficient in Remote Management and Monitoring (RMM) tools, such as Auvik and VSA.
• Experienced in switching, routing, and Next Generation Firewalls.
• Ability to multitask in a fast-paced environment.
• Basic understanding of Linux.
• Willingness to perform additional duties as assigned by management.
• Preferred certifications include CompTIA ITF+, A+, Network+, Security+, MS Endpoint Administrator, and VMware.

Benefits:

• Health, vision, dental
• 401K plan
• PTO

Salary: 

• $50,000-$80,000 base