Storage Engineer - Solutions Provider

We are partnered with a global Solution Provider that is now seeking a Storage Engineer to join their team. 

You will be joining a business that is becoming a global IT services powerhouse.  You'll join a world-leading technology company with over 190,000 innovative colleagues in more than 50 countries. Work with some of the smartest minds across top Fortune 500 companies, using technology to transform their business, society, and the planet for the better.

As a Storage Engineer, you will play a crucial role in ensuring the optimal performance and reliability of their managed solutions.

If you are interested in this opportunity and want to find out more, apply today! 

Responsibilities will include:

• Support, maintain, and manage the technical aspects of managed solutions.
• Work independently to resolve incidents/requests, providing timely updates and ensuring compliance with SLAs.
• Proactively identify, investigate, and analyze issues, logging incidents and capturing relevant information for immediate resolution.
• Plan, coordinate, and implement complex system changes within client-specified change windows, minimizing disruption to day-to-day business operations.
• Monitor performance levels and capacity of supported applications, contributing to proper capacity planning and management.
• Identify recurring issues and initiate problem management.
• Collaborate with automation teams to optimize efforts and automate routine tasks.
• Test new software versions and patches for release suitability and problem resolution.
• Maintain detailed technical documentation and operational procedures for supported solutions.
• Review architecture, design, and as-built documentation, providing recommendations for improvements.
• Assist with project delivery, ensuring alignment with business benefits and facilitating operational handover.
• Contribute to onboarding new clients into Managed Services support.
• Mentor L1/L2 Engineers, offering technical expertise and guidance.
• Operate within Security and Compliance frameworks.
• Understand and comply with the requirements of a 24x7 on-call operation.

Core Technologies:

• Linux (RHEL, CentOS)
• Backup (Veeam, PPDM, Networker, NetApp)
• Storage (DellEMC)
• Server Infrastructure (DellEMC, HP, Cisco)
• Windows Server (2012R2, 2016, 2019, 2022)

Specializations:

• Backup: Data Domain, Veeam, Networker
• Hyperscale Cloud: Azure/AWS
• Active Directory, SCCM/WSUS
• Citrix: Citrix Virtual Apps and Desktop, Netscaler
• Messaging & Collaboration: Exchange, Teams, O365
• Storage: NetApp, DellEMC
• VMware

Required Experience

• 5-8 years’ experience in core technologies
• 3+ years’ experience in two or more specializations
• Managed Services experience
• Excellent knowledge and experience in ticketing tools, preferably Service Now
• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Highly Regarded:

• Bachelor’s degree in IT or a related discipline

Desirable:

• Automation technologies: Ansible, Jenkins
• Scripting: Powershell, Bash, Python
• Tanium
• PAM: Thycotic/XTAM
• Monitoring: Icinga
• Snow Commander

Salary: 

• $140,000 DoE