ServiceNow Analyst - Retail

Ready to take the next step in your career? A multi-million dollar Canadian retailer is seeking for a ServiceNow Analyst to join the rapidly expanding team. Founded in 1992, the company has grown significantly and operates hundreds of locations across Canada. The company is set to implement significant changes to their cyber and network security vendors, and is seeking a skilled cyber professional to manage the associated risks of these significant technological shifts.

The company is seeking for an experienced ServiceNow Analyst to oversee the ServiceNow platform changes and requests. This role offers a hybrid working model and includes a generous benefits.

Ready to take the next step in your career? Apply today!

Key Responsibilities:

• Contribute to the collection, analysis, and documentation of business requirements.
• Prioritize, recommend, and implement solutions that add value to address business needs.
• Collaborate in the configuration of different modules.
• Draft functional specifications and communicate them to developers.
• Ensure proper test execution and maintain detailed documentation.
• Organize and ensure effective user training for configured enhancements.
• Identify and participate in the appropriate deployment strategy.
• Oversee the follow-up of enhancements to ensure success.
• Provide post-implementation support as necessary.
• Demonstrate a strong understanding of integration concepts with other software.

Skills Needed:

• At least 5 years of experience as a functional analyst on the ServiceNow platform.
• Advanced knowledge of ITSM and CSM modules.
• Familiarity with other modules such as Integration Hub, Platform Analytics, ITOM, and Field Service Management is a plus.
• Analytical mindset, adaptability, and quick learning ability.
• Proficient with Microsoft Office tools.
• Knowledge of MID Server is a bonus.
• MUST BE BILINGUAL

Benefits:

• Medical and Dental
• RRSP
• Generous PTO
• Certifications Paid for 
• Life Insurance

Salary:

• $120,000 Base