Service Desk Engineer - Managed Service Provider

Join a rapid growth Managed Services Provider (MSP) and Managed Security Services Provider (MSSP). They are seeking top talent with the drive and determination to help them support highly regulated, technology dependent clients concentrated in North Texas, with offices internationally.

Responsibilities 

• Diagnose and resolve advanced technical issues.
• Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking, and security.
• Collaborate with Tier 3 support and other IT specialists to resolve complex problems.
• Mentor and assist Tier 1 technicians in developing their skills and knowledge.
• Document and maintain accurate records of support interactions and solutions.
• Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.

Qualifications:

• Proven experience in a Tier 2 help desk or equivalent technical support role.
• In-depth knowledge of Windows and Mac operating systems.
• Advanced understanding of networking concepts, protocols, and security principles.
• Strong proficiency in diagnosing and troubleshooting hardware and software issues.
• Exceptional problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Relevant certifications such as CompTIA Network+, Security+, or Microsoft Certified Systems Engineer (MCSE) are highly desirable.

Location:

• Frisco - Hybrid 2 Days

Salary:

• $55,000

Apply now if you're interested!