Service Desk Analyst - Local Government

Join a dedicated local government organization delivering seamless IT support to critical public services. As a Service Desk Analyst, you will provide first-line technical assistance, resolve issues, and ensure smooth day-to-day operations for end users. This role requires strong problem-solving skills, excellent communication, and a customer-focused mindset. 

If you're ready to make an impact in a fast-paced environment, apply today!

Key Responsibilities:

• Act as the first point of contact for IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Escalate complex issues to second-line support when necessary.
• Assist with user account management, including Active Directory and Office 365.

Key Skills & Experience:

• Experience in a similar IT support or service desk role.
• Strong knowledge of Windows 10/11, Office 365, and basic networking.
• Familiarity with Active Directory and remote desktop support tools.
• Excellent troubleshooting and problem-solving skills.

Benefits: 

• Scope of extension

Salary:

• £250 Per Day All Inclusive