Service Desk Agent (German Speaking) - IT Services

Are you a passionate IT professional looking to launch your career with a leading Cisco Gold Partner in Budapest? We are seeking a talented individual to join our supportive team.

In this role, you'll play a vital role in delivering exceptional service to our valued clients.  You'll leverage your skills to provide first-line IT support through various channels, including email, chat, ITSM tools, and phone.  German language fluency is essential as you'll be assisting clients in their preferred contracted language.

Responsibilities:

• Deliver exceptional first-line IT support to our contracted clients through various channels, including email, chat, ITSM tools, and phone.
• Troubleshoot and resolve a wide range of technical issues efficiently.
• Document incidents and solutions effectively for future reference.
• Escalate complex issues to senior support personnel when needed.
• Maintain a positive and professional demeanor while providing excellent customer service.

Experience:

• Previous experience working in an IT Service Desk environment
• Experience working within an MSP (Managed Service Provider) environment 
• Strong fluency in German (written and spoken) is essential as you will be assisting clients in their preferred language.
• Proven ability to troubleshoot and resolve basic IT issues.
• Proficiency in using ITSM tools.

Benefits:

• Company Bonus
• Life & Health insurance 
• On-site cafeteria 

Salary:

• Up to 710,000 HF a month Gross