Service Desk Agent (German Speaking) - IT Services
1509040
Posted: 17/07/2024
- Ft 8,520,000
- Budapest, Hungary
- Permanent
- Enterprise
- Enterprise Delivery
Are you a passionate IT professional looking to launch your career with a leading Cisco Gold Partner in Budapest? We are seeking a talented individual to join our supportive team.
In this role, you'll play a vital role in delivering exceptional service to our valued clients. You'll leverage your skills to provide first-line IT support through various channels, including email, chat, ITSM tools, and phone. German language fluency is essential as you'll be assisting clients in their preferred contracted language.
Responsibilities:
- Deliver exceptional first-line IT support to our contracted clients through various channels, including email, chat, ITSM tools, and phone.
- Troubleshoot and resolve a wide range of technical issues efficiently.
- Document incidents and solutions effectively for future reference.
- Escalate complex issues to senior support personnel when needed.
- Maintain a positive and professional demeanor while providing excellent customer service.
Experience:
- Previous experience working in an IT Service Desk environment
- Experience working within an MSP (Managed Service Provider) environment
- Strong fluency in German (written and spoken) is essential as you will be assisting clients in their preferred language.
- Proven ability to troubleshoot and resolve basic IT issues.
- Proficiency in using ITSM tools.
Benefits:
- Company Bonus
- Life & Health insurance
- On-site cafeteria
Salary:
- Up to 710,000 HF a month Gross
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Charlie Deane
Global Head of Service Delivery