Service Delivery Manager - Network Solution Provider

Are you an organised and proactive individual looking to help create a new service desk function which works on cutting edge technologies?

Our client excels in providing innovative Network Engineering Solutions. They're on the lookout for a talented Service Delivery Manager to ensure seamless service execution and client satisfaction!

Responsibilities:

• Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
• Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
• Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
• Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
• Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
• Budget Management: Responsible for managing the budget related to service delivery operations.

Desired Experience/Qualifications:

• Demonstrated Service Delivery Management experience in Network Engineering.
• Proven ability to build and manage a Service Desk.
• Leadership and team management skills.
• Client-focused with strong communication.
• Strong problem-solving and analytical skills.
• Relevant industry certifications (ITIL, PMP, CISSP) a plus.

Salary/Package:

• $130,000-$140,000 base salary
• Superannuation
• Annual bonus
• Expenses paid
• Training & development funded
• Hybrid working

If this role seems of interest, please respond to this listing so we can arrange a follow-up call!