Service Delivery Manager - Network & Cloud Solutions Provider

Are you an organised and proactive individual looking to help deliver cutting edge technologies?

We are working with a technology company that offers a variety of IT services including managed technology, cyber security, cloud computing, and digital advisory. They are known for their focus on human-centred technology and works with businesses of all sizes and across industries. Some of their clients include Microsoft, Lenovo, and Citrix!

They excel in providing innovative Network & Cloud Solutions and are on the lookout for a talented Service Delivery Manager to ensure seamless service execution and client satisfaction!

Responsibilities:

• Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
• Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
• Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
• Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
• Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
• Budget Management: Responsible for managing the budget related to service delivery operations.

Desired Experience/Qualifications:

• Demonstrated Service Delivery Management experience in Network or Cloud-based solutions.
• Proven ability manage a large accounts
• Leadership and team management skills.
• Client-focused with strong communication.
• Strong problem-solving and analytical skills.
• Relevant industry certifications (ITIL, PMP, CISSP) a plus.

Salary/Package:

• Superannuation
• Annual bonus
• Expenses paid
• Training & development funded
• Hybrid working

Salary:

• $120,000

If this role seems of interest, please apply today!