On-Site Technical Engineer - Systems Integrator

Join the leading provider of managed IT services, cloud solutions, and cybersecurity. The company focuses on tailored technology strategies that enhance operational efficiency and drive growth. They collaborate with clients to implement effective, secure solutions in today’s digital landscape. 

The company is seeking an On-Site Technical Engineer to provide dedicated support at one or two client locations, managing day-to-day technical user requests and tickets. There are opportunities for advancement within Managed Services and Professional Services, potentially progressing to roles such as Project Engineer 1 or Technical Consultant. After a one-year commitment, candidates may also move into a Technical Engineer 2 role within a consulting team.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Work Monday to Friday at a designated client location.
• Provide support by diagnosing, troubleshooting, and resolving intermediate technical issues.
• Manage tickets and maintain client documentation in accordance with the Service Delivery Handbook.
• Adhere to our Service Level Agreement by responding to user requests within a 30-minute timeframe.
• Follow up with end users to ensure their technical issues are resolved.
• Achieve a target of 6 billable hours daily or 30 billable hours weekly.
• Maintain a utilization rate of 75% consistently.
• Escalate issues to appropriate consultants as needed.
• Continuously learn about our client's evolving systems.
• Travel to local client locations on a daily or weekly basis, as required.
• Serve as a mentor to other engineers within the team.
• Collaborate with other service lines and departments to provide a seamless experience for clients.
• Strive to deliver an effortless experience for end users to build trust and credibility with clients.

Required skills:

• Proficient in diagnosing, troubleshooting, and resolving intermediate technical issues, including software installation, printer problems, and infrastructure challenges.
• Skilled in troubleshooting and supporting Microsoft platforms (M365, Active Directory, and all current Windows versions).
• Intermediate knowledge of basic networking principles, including TCP/IP, DNS, DHCP, and LAN/WAN interactions.
• Capable of diagnosing and resolving intermediate network issues such as internet connectivity, firewalls, DNS, VPN, and patch management.
• Experienced in installing, diagnosing, and maintaining peripheral devices, including scanners, printers, and monitors.
• Minimum of 2 years of experience in an IT help desk or desktop support environment.
• Ability to take ownership of complex technical issues and see them through to resolution.n  
• Comfortable working in a directed autonomy environment.
• Empathetic and positive approach to client problem-solving.
• Passionate about problem-solving and open to constructive feedback.
• Curious about technology with a strong drive for independent learning.

Benefits:

• Healthcare
• PTO

Salary:

• $65,000 - $75,000