NOC Engineer - Multinational Telecommunications Company

Join a leading provider of high-bandwidth connectivity solutions for businesses across the globe. They offer a diverse range of network services, including internet access, IP transit, cloud connectivity, and data centre solutions.

As an NOC Engineer, you'll play a critical role in their Network Operations Center (NOC), monitoring and troubleshooting network issues to ensure optimal performance for our customers. You'll work collaboratively with a team of skilled professionals to identify, diagnose, and resolve network incidents, minimizing downtime and maintaining service continuity.

Responsibilities:

• Proactively monitor, troubleshoot, diagnose and troubleshoot a pan-European MPLS infrastructure and range of Optical and Ethernet services against product SLAs up to 3rd-level support. 
• Very good knowledge or experience with the connection to optical and Ethernet-based networks is an advantage 
• Extensive knowledge of customer-specific networks and services 
• Providing a professional interface to customers as a one-stop shop for all their problems 
• Establishing and maintaining working relationships with key partners and manufacturers 
• Manage and coordinate tasks with field service or 3rd-level support 
• Clear and accurate record of what happened during a fault period and regular updates as needed using Colt's fault management system 
• Fix or escalate bugs according to product SLAs 
• Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks. 
• Generating technical reports for customers upon request 
• Technical management of software upgrades in coordination with the vendors and Colt teams involved 

Essential requirements (Skills, Experience, Qualifications) 

• Excellent understanding/work experience of MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics and troubleshooting 
• Experience with network management via GUI and CLI 
• Experience with some of the following providers and their associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel 
• Experience in a Telecom/IT Helpdesk environment, as well as experience working with Global Network Providers, NOC and Field Engineers for technical deployments 
• Experience working in a team environment with full responsibility for troubleshooting. With a high willingness to take personal responsibility, coordinate with internal and external teams and lead to a satisfactory conclusion. 
•  Excellent customer and service-oriented communication skills, both written and verbal. 
•  Ability to quickly learn and implement technical information and make decisions quickly and efficiently 
•  German (fluent, at least C1). 
•  English (communicative level, at least B1) 

Good to have:

• Experience with Layer 3 services and technologies 
• Understanding of IP basics and various protocols, working experience implementing, diagnosing and troubleshooting IP, MPLS and VPN solutions in a pan-European network 
• Experience with ITIL 

Salary:

• €50,000

Location:

• Frankfurt