Network Systems Administrator -

Are you a tech-savvy problem solver with a passion for customer service?

We're seeking an experienced Escalations Engineer to join our dynamic team and provide exceptional onsite support to our valued customers. As an Escalations Engineer, you'll be the go-to expert for complex technical issues, collaborating with remote and field teams to deliver timely and effective solutions.

Key Responsibilities:

• Troubleshooting and Resolution: Diagnose and resolve complex technical issues that have not been resolved by lower-level support teams.
• Collaboration: Work closely with colleagues to identify root causes and develop effective solutions.
• Technical Expertise: Demonstrate in-depth knowledge of Microsoft technologies, VMware, Mac OS, networking, and security.
• Customer Focus: Prioritize customer satisfaction by providing timely updates, addressing concerns, and maintaining strong relationships.
• Documentation: Maintain accurate and up-to-date documentation of customer environments and support processes.
• Continuous Learning: Stay current with industry trends and emerging technologies to enhance your skills and knowledge.

Qualifications:

• Associate's degree in Information Technology or related field (Bachelor's degree preferred)
• Minimum 4 years of experience in IT support
• Strong technical skills in Microsoft technologies, VMware, networking, and security
• Excellent problem-solving, troubleshooting, and communication skills
• Ability to work independently and as part of a team
• Strong customer service orientation

Salary & Benefits:

• $70,000
• Comprehensive benefits package (health, vision, dental, 401k, PTO)
• Opportunities for professional growth and development

If you are interested in this opportunity, we encourage you to apply today!