Network Engineer II - Systems Integrator

Are you looking for an exciting new opportunity? Join a full-service technology agency that builds and manages networks, software, and websites for small and medium-sized businesses. With 25 years of experience, the company has expanded to include digital marketing and film production, offering a comprehensive range of services from network updates and troubleshooting phone systems to website and mobile app development. Recognized as the 2020 Business of the Year by the Quad Cities Chamber of Commerce, the company is known for outstanding customer service, high-quality work, and unmatched reliability, making it not only a top IT choice for businesses but also an excellent place to work at.

They are searching for a Network Engineer II to join the team. Ready to take your expertise to the next level? Get in touch today!

Responsibilities:

• Provides advanced technical support for users by researching, troubleshooting problems and maintaining hardware
• Investigate and solve Tier I network issues related to infrastructure and backups 
• Provide mentorship for Tier I Network Engineers and/or Interns
• Evaluate automation toolsets, software and products 
• Collaborate with Network Engineers III to find ways to automate manual tasks 
• Ability to answer client questions by identifying basic problems through research and executing the appropriate actions for resolution
• Participates in customer meetings and can effectively communicate progress updates
• Improves client support by writing, maintaining, and organizing documentation while managing accounts and permissions
• Performs other related duties as assigned

Skills/Must have:

• Demonstrated ability to provide outstanding customer service
• Possess excellent phone etiquette
• Highly proficient verbal and written communication skills at all levels of organizations
• Highly proficient organizational skills and attention to detail
• High network and server proficiency
• Ability to engage strong problem solving, analytical and team-work skills
• Bachelor’s degree in Computer Science or related field and 5+ years of network experience OR any combination of 7 years of education and network experience (required)
• Experience supporting/troubleshooting Windows PCs/Servers, MacOS, Active Directory, Microsoft 365, Printers, Firewalls, Switches, etc. required
• CompTIA A+ Certification, Network+ Certification, Microsoft Certifications, or any other IT Certifications are preferred

Benefits:

• Healthcare
• PTO
• 401K

Salary:

• $80,000 - $100,000