Manager of Broadband Network Operations - Telecommunications Solution Provider

We are partnered with a leading full-service consulting and broadband solutions provider, offering a comprehensive range of services to US communications providers. With a team of over 500 professionals across multiple regional offices, they specialize in operational, financial, management, engineering, regulatory, and strategic assistance. 

Their services encompass everything from network design and operations to funding applications, feasibility studies, and strategic partnerships, making them a trusted partner in the telecommunications industry.

As the Manager of Broadband Network Operations, you will be at the forefront of ensuring the smooth functioning of our Network Operations Center (NOC). Collaborating closely with the Director of Broadband Network Operations, you'll play a pivotal role in managing the NOC team and refining operational processes to maintain top-notch service standards. This position offers a dynamic environment where your technical expertise and managerial skills will be put to the test every day.

If you want to learn more about this opportunity, we encourage you to apply today! 

Responsibilities:

• Manage and lead the NOC team, ensuring full shift coverage and effective collaboration.
• Act as an escalation point for the NOC team, handling complex issues with precision and efficiency.
• Develop and refine key performance indicators (KPIs) to measure NOC performance and drive continuous improvement.
• Monitor NOC operations to ensure support objectives are met and maintained.
• Oversee NOC team training for industry certifications and client systems.
• Engage with clients regularly to address issues and concerns, providing exemplary customer service.
• Serve as an on-call resource for upper-level escalations, ensuring prompt resolution of critical issues.
• Administer various NOC systems and technologies, facilitating smooth operations.

Skills/Must-have:

• Extensive experience in operating, troubleshooting, and designing Service Provider Networks (7-10 years).
• Proficiency in multiple ISP Broadband Access technologies such as Calix, Adtran, Cambium, Nokia, etc.
• Strong understanding of Service Provider networking principles and GPON, XGS PON, FTTP architectures.
• Hands-on experience in configuring IP Routers, Ethernet switches, and broadband access technologies.
• Proven ability to lead teams and manage personnel effectively.
• Excellent communication and interpersonal skills, with the ability to interact confidently with clients and internal stakeholders.
• Bachelor’s degree or higher education preferred.

Benefits:

• Ample opportunities for professional growth and development. 
• Be part of a diverse and stimulating work environment where your contributions are valued and recognized. 
• Competitive salary and benefits packages, along with educational opportunities to further enhance your skills and expertise.

Salary: 

• Up to $80,000 basic salary Per Annum
• Full Healthcare and medical
• 401k and match