Level 3 Service Desk Technician - Systems Integrator

Are you looking for an exciting new opportunity? Join an innovative MSP with a certified expertise in Microsoft’s cloud-based technologies. The Microsoft Partner takes pride in delivering high standards of professional services, with a wide range of clients across many business sectors all through out the Melbourne Metropolitan area.

Want to be part of a team that thrives in excellence and shines? Feel free to reach out and apply today! They are currently seeking for a Level 3 Service Technician to join the growing team of skilled and collaborative engineers in Melbourne.

Responsibilities: 

• Engage with staff at all levels including senior management and board-level executives
• Focus on meeting SLA and incident resolutions
• Provide and co-ordinate with IT helpdesk, including ticket recording, hardware and software installations, user administration, network (LAN) and PC requests and issue resolution
• Proactively manage issues to define the root cause and recommend permanent solutions
• Liaise with external vendors
• Ensure that all ticketing, information-reporting and time tracking is managed effectively.

Required Skills/Qualifications:

• Microsoft infrastructure administration and project experience – ideally with an MSP background
• Experience with Microsoft 365 (Office 365, Endpoint Manager, Microsoft Defender)
• Experience with RMM, PSA and DMS (ideally NinjaRMM, ConnectWise and IT Glu
• PowerShell and other Scripting Tools
• ITIL or similar methodology favorable 

Benefits:

• 1 day a week in the office