L2 Support Technician – Managed Service Provider

We are seeking an experienced L2 Support Technician to join their team for a Managed Service Provider in Canberra. This role focuses on providing exceptional IT and network support to our client's customers, ensuring smooth operation and issue resolution across various platforms.

They have a presence in both Australia and the UK, offering services such as managed services, modern workplace solutions, device procurement, cloud services, and security & infrastructure solutions.

Key Responsibilities:

• Provide Level 2 technical support to clients across IT and network systems.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365 suite, and Active Directory.
• Collaborate with the team to manage and maintain network infrastructure.
• Utilize CCNA-level knowledge to assist with networking-related problems.
• Ensure timely and effective customer support for all technical queries and issues.

Requirements:

• Proven experience in a similar L2 support role, preferably within a Managed Service Provider environment.
• Strong understanding of Windows OS, Microsoft 365 suite, and Active Directory.
• CCNA knowledge (mandatory) with a good grasp of networking concepts.
• Excellent problem-solving skills and the ability to provide high-quality customer support.
• Strong communication skills and the ability to work collaboratively in a fast-paced environment.

What's on Offer:

• A fast-paced work environment with a growing Managed Service Provider.
• Opportunity to work with diverse IT systems and expand your technical expertise.
• Competitive salary package based on experience and ongoing professional development opportunities.

If you are a dedicated L2 Support Technician with a passion for IT and network support, we’d love to hear from you!