IT Systems Administrator (Tier 2) - IT Services

A Microsoft Gold Partner situated in Msida, they have been providing IT services to a number of clients, both large and small, since 2002. They pride themselves on their motto; “WE MANAGE IT” Whatever your requirements in the world of IT are, rest assured that they can do it expertly and cost-effectively. They are a team of more than 35 people with years of hands-on experience in all the various aspects of Information Technology and how it should be integrated into the business.

The System Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.

Responsibilities:

• 2nd Line Support, being Remote or Onsite, as required, in a professional and timely manner.
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, VMware and so on.
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, Microsoft 365, Azure and so on.
• Networking Support: Cisco Routing & Switching / LAN & WAN 
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
• System documentation and consulting services to include system reviews and recommendations.
• Ability to work in a team and communicate effectively.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Skills/Must have:

• 3+ Years of Technical Support Experience
• Microsoft Stack Support - Windows / Exchange / Azure 
• Networking Fundamentals - LAN / WAN Route Switch 
• Culture fit 

Benefits:

• Tailored Certification Incentive scheme
• Uniforms
• Health Plan
• Fresh Food & Free breakfast 1x a week
• Team Events
• Quarterly Company Team Building Days

Salary:

• €35,000 - €40,000 Basic Per Annum