IT Support Analyst - Systems Integrator

Want to venture deeper into the role of an IT Support Analyst? Join a global provider of IT services and solutions, specializing in the delivery of technology support, infrastructure services, and managed services. Founded in 1997, the company operates across various sectors, including telecommunications, media, technology, and finance, helping organizations enhance their IT capabilities and streamline their operations. 

The company is on a lookout for an IT Support Analyst for an initial 12-month contract based on different sites across Warrens St Michael, Barbados. Ready to take the next step? Apply today, and let’s discuss your future!

Responsibilities: 

• Provide technical support for retail sites, including POS systems, hardware (printers, scanners, handhelds), and back-office PCs, ensuring smooth sales transactions and system functionality.
• Handle help requests efficiently, prioritize issues, and escalate to senior technicians when needed, ensuring timely follow-up and resolution.
• Assist with POS software updates, deployments, and staff training, while troubleshooting and maintaining POS and back-office applications.
• Perform on-site visits across the Caribbean for critical issues, system upgrades, and new location installations.
• Collaborate with vendors on hardware warranty claims, repairs, and software updates, ensuring system integration and data integrity.
• Document common issues and solutions to create a knowledge base and provide regular reports to the regional IT manager on support activities and system performance.
• Contribute to a diverse, inclusive team culture, adapting to daily challenges and maintaining a high standard of customer service.

Required Skills:

• Proficient in MECM/SCCM, Patching, Automation, Cloud Deployment, and Service Desk Support.
• 3+ years of experience in POS support, IT support, or a similar role, ideally within the retail or hospitality industry.
• Previous experience supporting field operations and working with back-office applications is a plus.
• Strong troubleshooting skills in Office 365 environments.
• Familiarity with Mobile Device Management (MDM)/ Mobile Application Management (MAM) platforms such as Intune
• Familiarity with ITIL practices, SLA Targets, Escalation Procedures, and Queue Management.
• Competence in image installation, configuration, and preventive maintenance tasks.
• Service-oriented approach with excellent communication skills.
• Proficiency in Android and Apple iOS operations and troubleshooting.
• Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.
• Knowledge of POS systems and hardware (e.g., card readers, printers, scanners).
• Familiarity with back-office software for retail operations, inventory, and sales reporting.
• Proficiency in troubleshooting hardware, network connectivity, and basic software issues.

Duration: 

• 12 Months

Day rate:

• $18PH - $20PH