Help Desk Engineer - Systems Integrator

Join a full-service IT company based in Rock Springs, Wyoming, specializing in a wide range of technology solutions. The company provides expert services for computers, servers, networks, phone systems, and more. They also design and develop professional websites, execute innovative online marketing campaigns, and optimize SEO strategies. As trusted partners of Microsoft, Cisco, Dell, and McAfee, they deliver cutting-edge solutions to meet diverse business needs.

The company is searching for a skilled Help Desk Engineer to provide technical support, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. If you have a passion for technology and problem-solving, apply today!

Key Responsibilities:

• Serve as the first point of contact for end-user technical support requests.
• Diagnose and resolve hardware, software, and network issues promptly and effectively.
• Install, configure, and maintain computer systems, software, printers, and other peripherals.
• Document support requests, troubleshooting steps, and resolutions in the help desk system.
• Escalate complex issues to senior IT staff or external vendors as needed.
• Provide end-user training and guidance on software applications and IT policies.
• Assist with setting up and maintaining user accounts, permissions, and access rights.
• Participate in regular system maintenance, updates, and upgrades.
• Collaborate with team members to improve IT processes and ensure consistent service delivery.
• Maintain a professional and friendly demeanor when working with clients and colleagues.

Required Qualifications:

• Proven experience in a help desk or IT support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts (e.g., TCP/IP, DNS, VPN).
• Proficiency in troubleshooting hardware and software issues.
• Experience with ticketing systems and documentation tools.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience supporting Office 365, Active Directory, and remote desktop tools.
• Knowledge of cybersecurity best practices.
• Familiarity with ITIL framework and service management principles.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive workplace culture.
• The chance to work in a beautiful Wyoming location with great work-life balance.

Salary:

• $40,000 - $50,000