Help Desk Engineer - Managed Service Provider

We are working with a growing managed service provider based out of Amarillo that due to growth within the business,  is on the lookout for their next Help Desk Engineer 

To be a good fit, we are seeking candidates who have ideally come from a managed service background previously and where they have supported several different customers. In terms of career progression, there will be an opportunity to grow into a Network or Systems Engineering role. 

Key Responsibilities:

• Diagnose and resolve advanced technical issues.
• Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking, and security.
• Collaborate with Tier 3 support and other IT specialists to resolve complex problems.
• Mentor and assist Tier 1 technicians in developing their skills and knowledge.
• Document and maintain accurate records of support interactions and solutions.
• Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.

Qualifications:

• Proven experience in a Tier 2 help desk or equivalent technical support role.
• In-depth knowledge of Windows and Mac operating systems.
• Advanced understanding of networking concepts, protocols, and security principles.
• Strong proficiency in diagnosing and troubleshooting hardware and software issues.
• Exceptional problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Relevant certifications such as CompTIA Network+, Security+, or Microsoft Certified Systems Engineer (MCSE) are highly desirable.

Location:

• Amarillo, TX

Salary:

• $40,000 - $60,000

If you are interested in this opportunity, we encourage you to apply today!