Help Desk Engineer - IT Service Provider

We are seeking a skilled Help Desk Engineer with expertise in server and network administration to join a dynamic team. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to clients, with a focus on maintaining server infrastructure and ensuring network reliability. 

This role requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

Responsibilities:

• Provide first-line technical support to clients via phone, email, or in-person, addressing inquiries and resolving issues promptly and effectively.
• Monitor and maintain server infrastructure, including installation, configuration, and ongoing management of Windows and Linux-based servers.
• Perform routine system maintenance tasks such as software updates, patch management, and backup operations to ensure optimal server performance and data integrity.
• Troubleshoot network-related issues, including connectivity problems, firewall configurations, and DNS/DHCP services.
• Collaborate with internal teams to escalate complex technical issues and coordinate resolution efforts.
• Document all support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing.
• Assist in the implementation of new technologies and solutions, ensuring seamless integration with existing systems and infrastructure.
• Stay informed about emerging technologies and industry best practices to continuously improve service delivery and technical expertise.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 3 years of experience in a help desk or technical support role, with a focus on server and network administration.
• Proficiency in managing Windows Server and Linux/Unix-based operating systems.
• Strong understanding of networking principles and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
• Experience with virtualization technologies such as VMware or Hyper-V is highly desirable.
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
• Strong customer service orientation with outstanding communication and interpersonal skills.
• Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), or Cisco Certified Network Associate (CCNA) are a plus.
• Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.

Location:

• San Antonio, TX

Salary

• $50,000 - $60,000

If you are passionate about technology and enjoy helping others solve technical challenges, we invite you to apply today!