Graduate Technical Support Engineer - Vendor

Are you a recent Technology Graduate with a passion for Networking, Security, and Surveillance technology? Do you possess a degree and an eagerness to develop and expand your career working for a fast growing Vendor?

If so, our client, a leading American vendor specializing in Networks, Security, and Surveillance, has an exciting opportunity for you!

Our client is a renowned technology vendor based in London, specializing in cutting-edge solutions for Networks, Security, and Surveillance. With a solid reputation in the industry and a commitment to innovation, our client offers above-average salaries, stock options, and a range of benefits, including opportunities for travel and training in the United States.

As a Graduate Support Engineer, you will play a crucial role in our client's UK team, engaging with clients and troubleshooting Network and Hardware Issues.

While certifications such as CCNA or JNCIA or any certs around AWS, Azure, Fortinet, Palo Alto, Checkpoint etc are valued, what matters most is your exceptional personality, mindset, and eagerness to learn.

Key Responsibilities:

• Troubleshooting Network and Hardware Issues 
• Responding to Customer Queries 
• Diagnosing and Resolving Basic Issues 
• Logging Incidents and Requests 
• Monitoring Network Performance 
• Supporting Network and Hardware Changes

Requirements:

• Bachelor's degree in a relevant field is a must
• Strong interest and foundational knowledge in networking, security, and surveillance technology.
• Previous internship, work experience, or projects related to networking, security, IoT or Surveillance is needed
• Excellent communication and interpersonal skills.
• Willingness to work in an office-based environment in London, 5 days a week, with occasional work from home opportunities.
•  A proactive mindset and willingness to take initiative.

Salary & Benefits:

• Competitive salary range of £45,000
• Stock options for long-term growth.
• Relocation Bonus / Package + Commuter Bonus
•  Extensive training and development opportunities.
• A dynamic and supportive work environment with a young and vibrant team.
• Regular social events and opportunities for career advancement

If you are interested in this opportunity, we encourage you to apply today!