Field Technician – Fiber Optic Installation - Telecommunications

A modern connectivity company is seeking a Field Technician to support the installation and maintenance of fiber-optic internet and network services for businesses across New York City.

The Field Technician plays a vital role in delivering fast, reliable internet connectivity by working hands-on in a range of environments—from telecom closets to office spaces. This position combines technical expertise with exceptional customer service, ensuring seamless installations, troubleshooting, and ongoing support for commercial clients.

The Field Technician will have the opportunity to work in diverse environments across New York City, installing and troubleshooting fiber-optic internet services in various office buildings. In this client-facing role, they will play a key part in delivering high-quality, customer-focused service and ensuring maximum uptime for business clients. The position offers the chance to join a company that values its team, providing competitive benefits, a flexible work environment, and strong opportunities for professional growth.

Think you’ve got what it takes to keep NYC connected? If you’re all about tech, love being out in the field, and take pride in delivering awesome service, this is your moment. Join a team that’s building the future of fiber—one office at a time. Let’s get to work!

Role Responsibilities:

• Interpret and execute work orders, ensuring all tasks are completed accurately.
• Troubleshoot and repair fiber-optic internet outages, restoring service as quickly as possible.
• Provide exceptional customer service to clients, ensuring satisfaction and fostering long-term relationships.
• Install and secure fiber-optic cable and modems in office spaces, ensuring reliable connectivity.

Required Skills & Experience:

• Excellent written and oral communication skills.
• Experience operating common hand and power tools.
• OSHA 30-Hour Construction Certification required.
• Valid driver's license and clean driving record (MVR check required).

Salary & Benefits:

• Competitive salary: $45,760 - $52,000
• Overtime opportunities with 1.5x pay
• Company-sponsored Medical, Dental, and Vision benefits
• Company-sponsored 401(k) program with employer match
• Commuter and wellness reimbursement
• Competitive PTO
• Uniform reimbursement