Field Technician – Fiber Optic Installation - Telecommunications

Looking for a hands-on role with a focus on customer satisfaction?

A modern connectivity company is seeking a Field Technician to support the delivery of fiber-optic internet and network services to businesses across New York City.

The Field Technician plays a critical role in ensuring fast, reliable internet connectivity by working hands-on in a variety of environments—from telecom closets and data centers to commercial office spaces. This position combines technical skill with customer service, delivering exceptional on-site support and installation expertise.

This role offers the opportunity to work in diverse office environments across NYC, installing and troubleshooting fiber-optic internet services while delivering high-quality, customer-focused support. It’s a chance to ensure critical uptime for clients, all while being part of a company that values its team—offering competitive benefits, flexibility, and room to grow professionally.

Qualified candidates eager to work in a fast-paced, tech-driven environment are encouraged to apply and become a key part of delivering next-generation connectivity across New York City.

Role Responsibilities:

• Interpret and execute work orders, ensuring all tasks are completed accurately.
• Troubleshoot and repair fiber-optic internet outages, restoring service as quickly as possible.
• Provide exceptional customer service to clients, ensuring satisfaction and fostering long-term relationships.
• Install and secure fiber-optic cable and modems in office spaces, ensuring reliable connectivity.

Required Skills & Experience:

• Excellent written and oral communication skills.
• Experience operating common hand and power tools.
• OSHA 30-Hour Construction Certification required.
• Valid driver's license and clean driving record (MVR check required).
• Excellent written and oral communication skills.
• Experience operating common hand and power tools.
• OSHA 30-Hour Construction Certification required.
• Valid driver's license and clean driving record (MVR check required).

Salary & Benefits:

• Competitive salary: $45,760 - $52,000
• Overtime opportunities with 1.5x pay
• Company-sponsored Medical, Dental, and Vision benefits
• Company-sponsored 401(k) program with employer match
• Commuter and wellness reimbursement
• Competitive PTO
• Uniform reimbursement