Customer Support Specialist - Telecommunications

Ready to make a meaningful impact in the world of customer support?

Are you eager to step into a dynamic role that offers more than just technical support? Join our client as a Customer Support Specialist and be part of an innovative telecommunications company that's transforming customer service.

You''ll have the opportunity to:

1. Develop your technical skillset from team members and industry leading network engineers (they have tech training every Friday!)
2. Collaborate within a team that blends technical expertise with exceptional customer experience.
3. Progress into a junior network engineer or network engineering role - 4 of the 11 members in the team have already been promoted internally, hence the vacancy!

Responsibilities:

• Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed.
• Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions.
• Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently.
• Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions.

Required Skills & Experience:

• Some experience in ISP helpdesk or customer support roles.
• A passion for delivering exceptional customer experiences.
• Eagerness to engage with various technologies and contribute to a multifaceted team.

You'll benefit from:

• Competitive Compensation: Receive a starting salary of £25,000 along with opportunities for promotions and growth.
• Professional Development: Engage in regular training sessions and events to enhance your technical and customer service skills.
• Flexible Work Arrangements: Begin with five days a week in our Southgate office during probation, then transition to three days a week.
• Step into a company that''s not just about the job, but about cultivating a collaborative and rewarding environment.

Apply now to become a vital part of a customer support team!