Business Analyst - Consultancy

Are you ready to take the next step in your career as a Business Analyst? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.

The leading consultancy firm is looking for a skilled Business Analyst on a 6 month contract. With a hybrid working model, you'll enjoy the flexibility of remote work while collaborating on-site 1-2 days per week. The contract is confirmed as inside IR35.

Want to be part of a team that thrives in excellence and shines? Feel free to reach out and apply today!

Responsibilities:

• Attend meetings (onsite and remote) to gather business and end-user requirements.
• Facilitate workshops with stakeholders and end users.
• Document As-Is process flows, wireframes, and storyboards.
• Contribute operational and technical insights to To-Be design ideas.
• Convert business inputs into user stories and detailed requirements.
• Document business requirements and acceptance criteria.
• Manage testing processes, including script development and hands-on testing.

Skills/Must have:

• Proven experience in Business Analyst roles with stakeholder management and detailed requirement gathering.
• Experience in contact centres and contact centre technologies preferred.
• Familiarity with Amazon Connect and chatbots is a plus.
• Strong Excel and PowerPoint skills for client deliverables.
• Experience in Agile environments with strong team collaboration.
• Ability to document business requirements with clear acceptance criteria.

Benefits:

• View to Extension

Salary:

• Up to £350 Per Day