AV Technical Solutions Team Lead - assistive communication solutions

If you are passionate about technology that can make an impact in people’s lives, come join our clients team as the AV Technical Solutions Team Lead. As the leader of the Tech Blue team, you will be responsible for providing world-class technical support and solutions to their customers and partners. Your professional AV experience will contribute to achieving our sales objectives while delivering exceptional service and support.

Responsibilities:

• Develop expertise in assistive communication technologies and their applications across market segments 
• Provide comprehensive technical support for our products via phone, email, web, and on-site visits or events 
• Oversee and manage daily operations, team performance, and resolve operational issues 
• Create and deliver training programs, how-to videos, and technical documentation 
• Assist product management with product documentation reviews, including user manuals, quick start guides, design and connection guides, and master format specifications
• Collaborate with cross-functional teams to enhance product quality and functionality
• Lead initiatives to optimize processes and infrastructure for future growth and expansion
• Identify and support potential integration with 3rd party systems (i.e Q-Sys, Biamp, Crestron, etc)

Skills/Must have:

• Comprehensive knowledge of AV integration techniques and networking hardware 
• Biamp, Crestron, Q-Sys Experience
• Bachelor's degree or equivalent work experience
• 2 + years leading teams
• Experience using CRM/ticketing support systems

Benefits:

• 2 weeks PTO 
• 401K (4% match)
• United Healthcare Plan

Salary:

• $110,000 - $130,000