3rd Line Support Engineer - Telecommunications

Would you like to work for a leading Telecoms provider within the South coast area? Join a trusted local telecoms and IT specialist with over three decades of experience providing tailored solutions to businesses across the South of England. Established in 1990, this well-respected organisation serves more than 600 businesses across Dorset, East Somerset, South Wiltshire, and South Hampshire. With a reputation for quality and integrity, it delivers managed IT and telephony solutions, offering unparalleled support and proactive expertise to help business owners optimise their technology infrastructure.

The company is looking for a skilled 3rd Line Support Engineer to join the growing team. Ready to take your expertise to the next level? Get in touch today!

Responsibilities:

• Act as an escalation point on tickets and issues, to the 1st line support desk
• Assist with technical solution design
• Plan and implement customer projects
• Build and maintain strong relationships with existing customers
• Maintain documentation via ticketing system and sharing knowledge with colleagues

Skills/Must have:

• Networking Experience - Routing/Switching/Firewalls - Diagnosing Faults
• Windows Server Experience

Benefits:

• 23 days holiday + bank holidays

Salary:

• £33,000 - £36,000 Based on Experience