2nd Line Network Support Technician - Systems Integrator

Are you looking for an exciting new opportunity? Join a forward-thinking Managed Service Provider (MSP) that supports over 350 customers across 10+ global locations through 40+ strategic partnerships. With industry-leading automation tools and the latest software, this organisation delivers seamless IT support for businesses of all sizes—from innovative start-ups to mission-critical systems powering some of the world’s most essential infrastructure. Proprietary technology is at the heart of the approach—if a solution doesn’t exist, it’s built in-house. Rather than relying on standard market offerings, the company develops custom code to create tailored solutions that address specific challenges, ensuring greater control, innovation, and performance.

Ready to take your expertise to the next level? Get in touch today!

Key Responsibilities:

• Manage and resolve network-related support tickets (firewalls, switches, routers, Wi-Fi).
• Troubleshoot complex network issues and escalate where needed.
• Configure and deploy network devices, apply patches, and perform firmware upgrades.
• Support projects, implement change requests, and maintain documentation.
• Provide excellent customer service across multiple channels (phone, email, MS Teams, Slack).
• Contribute to continuous improvement and knowledge sharing within the team.

Essential Skills & Experience:

• 2+ years in network support roles.
• Strong knowledge of firewalls, switches, routers, and wireless networks.
• Experience with Cisco, Fortinet, Palo Alto, Aruba, Juniper.
• Understanding of STP, VLAN, BGP, OSPF.
• CCNA-level knowledge or equivalent experience.

Location:

• Orpington (Onsite)

Salary:

• Up to £40,000