2nd Line Network Engineer - Solution Provider

Are you ready to accelerate your career in network engineering? Here's your chance to join one of the UK's top Extreme Networks partners, specialising in network, security, and voice services, with a primary focus on the public sector.

Our client is at the forefront of innovation, providing cutting-edge solutions to empower organisations across the public sector. As a leading partner of Extreme Networks, Palo Alto, and Cato Networks, our client prides itself on delivering excellence in networking, security, and voice services.

As a 2nd Line Network Engineer, you'll be integral to our client's mission of providing exceptional support and service. Working alongside industry-leading CCIEs, you'll have the opportunity to dive into the latest Extreme Networks technologies, including Extreme Fabric, EXOS, VOSS, CloudIQ, Identify, and more. 

You'll serve as a point of contact for resolving escalated issues related to Extreme Networks products and other solutions, ensuring timely and effective resolution while maintaining excellent customer satisfaction. Plus, with a clear progression path into network projects, you'll have ample opportunities to grow and advance in your career.

Want to learn more about this exciting opportunity?  We encourage you to apply today! 

Responsibilities:

• Resolve 2nd Line escalated issues related to Extreme Networks products and other solutions.
• Manage a diverse range of tasks including Incidents, Service Requests, and project-related tickets.
• Take ownership of support tickets, ensuring timely and effective resolution.
• Investigate and determine root causes of critical issues, providing detailed reports and recommendations for preventive measures.

Requirements:

• Strong knowledge of Extreme LAN/Wireless technologies.
• Experience resolving 2nd Line network issues.
• Knowledge of BGP, OSPF.

Location:

• London or Liverpool (Hybrid - 2 days in office per week)

Salary:

• £40,000

Benefits:

• Work with cutting-edge Extreme Networks technologies.
• Collaborate with industry-leading professionals.
• Clear progression path into network projects.
• Hybrid work model offering flexibility and work-life balance.