2nd Line Infrastructure Engineer - IT Solutions Provider

We are partnered with an IT Solutions Provider that are experts enabling businesses to work smarter through technology. They specialise in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions.

They are now seeking a 2nd Line Infrastructure Engineer to join their expanding team to help with the support for a diverse range of clients.

If you are interested in this opportunity and want to find out more, get in touch today!

Responsibilities:

• Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
• Provide technical guidance and resolve issues within SLA guidelines.
• Assist with managing company internal IT systems.
• Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
• Assist with IT project implementations, from planning and design, through to completion.
• Accurately record all support calls in our ticket management system
• Proactively monitor support queues and respond in a timely way
• Maintain all internal performance targets
• Carry out scheduled maintenance and updates on client environments
• Always follow a best practice approach to cyber and network security
• Maintain a polite and professional approach at all times
• Liaise with third party vendors to resolve customer issues where necessary
• Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
• Assist with onsite client deployments
• Visit client sites to conclude escalated helpdesk support cases

Skills/Must have:

• Microsoft technologies: 365, Azure, Windows, AD, Server OS
• Cyber security: firewalls, web filters, advanced protection and recovery
• Networking: Configuring, maintaining & troubleshooting
• Cloud technologies: 365, Azure, SharePoint, OneDrive
• Configuring & maintaining devices with Microsoft Endpoint Management
• Virtualisation: VMware / Hyper-V
•  Backup solutions: On-prem & cloud
• Telecoms: Microsoft Teams & Splicecom systems
• OS Support: Windows & Apple
• Willing to travel to customer sites within the UK
• Flexible with work hours, successful candidate will take part in an extended support rota
• A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)
• Experience of working with and supporting a range of information technologies.
• A minimum of three years’ experience in a similar IT role

Benefits:

• 22 days increasing 1 day per year
• Extensive pension scheme
• External Work Related Wellbeing Scheme
• Certification & Training Scheme

Salary:

• £28,000 to £34,000 Basic Per Annum