2nd Line Infrastructure Engineer - IT Solutions Provider
1493241
Posted: 30/04/2024
- £28,000 to £34,000 Basic Per Annum
- St Leonards-on-Sea [East Sussex]
- Permanent
- Enterprise
- Enterprise Networking
We are partnered with an IT Solutions Provider that are experts enabling businesses to work smarter through technology. They specialise in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions.
They are now seeking a 2nd Line Infrastructure Engineer to join their expanding team to help with the support for a diverse range of clients.
If you are interested in this opportunity and want to find out more, get in touch today!
Responsibilities:
- Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
- Provide technical guidance and resolve issues within SLA guidelines.
- Assist with managing company internal IT systems.
- Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
- Assist with IT project implementations, from planning and design, through to completion.
- Accurately record all support calls in our ticket management system
- Proactively monitor support queues and respond in a timely way
- Maintain all internal performance targets
- Carry out scheduled maintenance and updates on client environments
- Always follow a best practice approach to cyber and network security
- Maintain a polite and professional approach at all times
- Liaise with third party vendors to resolve customer issues where necessary
- Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
- Assist with onsite client deployments
- Visit client sites to conclude escalated helpdesk support cases
Skills/Must have:
- Microsoft technologies: 365, Azure, Windows, AD, Server OS
- Cyber security: firewalls, web filters, advanced protection and recovery
- Networking: Configuring, maintaining & troubleshooting
- Cloud technologies: 365, Azure, SharePoint, OneDrive
- Configuring & maintaining devices with Microsoft Endpoint Management
- Virtualisation: VMware / Hyper-V
- Backup solutions: On-prem & cloud
- Telecoms: Microsoft Teams & Splicecom systems
- OS Support: Windows & Apple
- Willing to travel to customer sites within the UK
- Flexible with work hours, successful candidate will take part in an extended support rota
- A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)
- Experience of working with and supporting a range of information technologies.
- A minimum of three years’ experience in a similar IT role
Benefits:
- 22 days increasing 1 day per year
- Extensive pension scheme
- External Work Related Wellbeing Scheme
- Certification & Training Scheme
Salary:
- £28,000 to £34,000 Basic Per Annum
Henry Middleton
Network Consultant