2nd and 3rd Line Technical Support Engineer - Telecommunications

Do you thrive on solving complex issues and ensuring customers are delighted with your service? 

We are looking for dynamic and dedicated 2nd and 3rd Line Technical Support Engineers to join our client's team in Stuttgart. If you have a knack for telecommunications technologies and are fluent in German, this is the perfect opportunity for you!

In this role, you will be at the forefront of customer support operations, tackling technical challenges and ensuring clients' communication systems run seamlessly. Your expertise in radio, antennas, and secure communications will be invaluable as you provide top-notch support and solutions. 

If you are interested inthis opportunity, apply now and be part of a team that values excellence, innovation, and customer satisfaction.

Responsibilities:

• Technical Support: Provide 2nd and 3rd line technical support to customers, resolving complex technical issues efficiently.
• Troubleshooting: Diagnose and resolve problems related to telecommunication and communication technologies, including radio, antennas, and secure communications.
• Customer Interaction: Communicate effectively with customers to understand their issues, provide solutions, and ensure a high level of customer satisfaction.
• Documentation: Maintain accurate records of support requests, solutions provided, and any necessary follow-up actions.
• Collaboration: Work closely with other technical support teams, engineers, and external vendors to resolve issues and improve service quality.

Skills/Must have:

• Technical Support Experience: Proven experience in 2nd and 3rd line technical customer support.
• Telecommunications Knowledge: Strong understanding of telecommunications and communication technologies, including radio, antennas, and secure communications.
• Language Skills: Fluency in German (spoken and written).
• Security Clearance: Ability to obtain security clearance (must be a German or EU citizen).

Benefits:

• Opportunity to work with cutting-edge communication technologies.
• Professional development and career growth opportunities.

Salary:

• €45,000