2nd & 3rd Line Support Engineer - Service Provider

We are partnered with a Telecoms Service Provider that is seeking five Support Engineers to join its expanding team in the heart of Stuttgart. 

The team collaborates on-site with a global network vendor, providing a dynamic and challenging work environment. 

For those who thrive on solving complex issues and ensuring customer satisfaction, this is an excellent opportunity. The provider is looking for dedicated and dynamic 2nd and 3rd Line Technical Support Engineers. Ideal candidates will have a strong background in telecommunications technologies and fluency in German.

In this role, engineers will be at the forefront of customer support operations, addressing technical challenges and ensuring seamless operation of clients' communication systems. Expertise in radio, antennas, and secure communications will be crucial in providing exceptional support and innovative solutions. This team values excellence, innovation, and customer satisfaction, making it a prime opportunity for those looking to advance their careers in telecommunications.

Responsibilities:

• Technical Issue Resolution: Diagnose and resolve complex telecom issues, including radio, antennas, and secure communications.
• Customer Support: Provide high-quality support to ensure smooth operation of clients' communication systems and maintain customer satisfaction.
•  Incident Management: Manage and document incidents, escalating when necessary to ensure timely resolution.
• Collaboration: Work with global network vendors and internal teams to address technical challenges.
• Documentation: Maintain accurate support process documentation

Required Skills & Experience:

• Technical Support Experience: Proven experience in technical customer support. 
• Telecommunications Knowledge: understanding of telecommunications and communication technologies, including radio, antennas, and secure communications.
• Language Skills: Fluency in German (spoken and written).
• Security Clearance: Ability to obtain security clearance (must be a German or EU citizen).

Salary:

• €50,000 Gross Per Year

If you are interested in this role, we encourage you to apply today.