NOC Technician - Solutions Provider

Are you a skilled Network Operations Center Technician with a passion for customer service? Do you possess a CCNA certification and thrive in a customer-facing role? If so, we have the perfect opportunity!

We are partnered with a leading technology solutions provider based in Plano, Texas, dedicated to delivering top-notch networking services to clients. Their commitment to excellence and customer satisfaction has propelled them to the forefront of the industry. As they continue to expand, we are seeking talented individuals to join their passionate team.

As a Network Operations Center Technician (NOC), you will play a crucial role in maintaining and optimizing our network infrastructure. You will be responsible for monitoring network performance, troubleshooting issues, and providing exceptional support to our valued customers. This is a customer-facing role, and excellent communication skills are essential.

Key Responsibilities:

• Monitor network performance and identify potential issues.
• Respond to alerts and troubleshoot network problems promptly.
• Collaborate with cross-functional teams to resolve technical issues.
• Provide exceptional customer support and ensure customer satisfaction.
• Document all network-related activities and maintain accurate records.
• Participate in ongoing training and professional development opportunities.

Qualifications:

• Minimum of 2 years of experience in a Network Operations Center (NOC) environment.
• CCNA certification or equivalent networking certification required.
• Strong knowledge of networking protocols and technologies.
• Experience with network monitoring tools and troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Must be willing to work on-site in Plano, Texas.
• Day shift availability.

Benefits:

• Competitive salary ($75,000 to $90,000 per year).
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with employer matching.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional growth.
• Ongoing training and development opportunities.

If you are a talented Network Operations Center Technician with a passion for customer service and a CCNA certification, we want to hear from you! Apply now to take your career to the next level. Don't miss this exciting opportunity to be part of a innovative and growing company!